COVID-19 IMPACT UPDATE: Important Information from Kaso Saunas

F.A.Q.

Q: How does an Infrared Sauna Work?
A: The idea behind infrared therapy is to heat your body directly with infrared heat. In a traditional sauna you are just sitting in a hot room, 190-220 degrees. In an infrared sauna, the heat is heating your body and less than 20% is heating the air. Heating your body’s core for ultimate therapeutic benefits.  

infrared vs traditional

The infrared heat raises your core body temperature and stimulates your lymphatic system, immune system and your cardiovascular system. You start sweating profusely. 

In addition to the infrared heat triggering a profuse sweat, the water in our body also resonate with far infrared heat which helps with the detoxification process.

With this in mind, you now understand why we stress the importance of both front and back wall heaters in an infrared sauna. If you do not have front heaters in your sauna, you will not raise your core body temperature as well and you will not receive as much of the desired effect. All of our Health Mate Sauna™ models have heaters both in the front and back utilizing our 360 degree heating technology. You won’t find a better heater on the market for profuse sweating like with our Tecoloy™ heaters.

 

Q: What is the difference between Infrared Vs Traditional Saunas? 

Comparison Item

Infrared

Traditional

Temperature

90-135 F

Dry Radiant

180-233 F

Moist or Dry

Sweat

Sweat up to 3 times as much.

80% Water, 20% Toxins, Heavy Metals etc.

97% Water, 3% Toxins, Heavy Metals etc.

Air

Fresh, No Steam and Comfortable

High Humidity, Very Hot

Health Benefits

Pain Relief, Detoxification, Increased Circulation, Weight Loss, Lowered Blood Pressure Cholesterol, Cellulite Removal

Moderate Detoxification, Pain Relief and Weight Loss. Restricted by limited time users can stay in.

Plumbing Required

No

Yes

Electrical Required

Depends from Model

Yes

Mold and Mildew

No

Yes

Portability

Yes

No

Stereo and Electronics

Yes

No

Warm up Time

10-15 minutes

30+ minutes

Set up Time

45-60 minutes

Several Days

Electrical Costs

$0.11/hour

Can be expensive depending on unit size.



Q:What forms of payments do you accept?
A:We accept all major credit cards such as Visa, MasterCard, and Discover. We do not accept American Express. We also accept Paypal as well as have a finance option.

Q:If I place an order today, when should I expect it to arrive?
A: Depending on the availability of the sauna and size of the order, it can take from 7 to 14 business days to ship. Smaller orders are quicker to process for shipment, while larger items need to go through the process of testing to make sure it is working before we ship to our customers.

Q:Can I ship my order to another address differing from my billing address provided?
A: Yes, you will have the opportunity to add a different shipping address if desired. However, the order might be delayed due to address verification. All packages will require a signature in order to insure proper delivery.

Q:Why must I sign for the package?
A: All packages are shipped via FedEx with signature confirmation. This is to ensure us that you have received the package and it was not lost or stolen. The shipping carrier will not leave the package in front of your door; someone has to be there to sign for the package. After 3 attempts the package is shipped back to us.

Q:Why am I receiving multiple confirmation e-mails?
A:At the time of the order there are up to 2-3 different confirmations e-mails that are sent to you depending on your order. The first is from our billing department confirming your order. The second is from our shipping department to let you know your tracking number for your order and that your item was shipped. The third e-mail applies only if your order includes our recycling program which is from our RMA department informing you of your unique RMA number to return your existing items back to us.

Q:Why is there a “handling" fee billed on my invoice?
A:Every package that we ship out needs to be processed, packaged, and shipped out. This requires a handling fee from our warehouse that is non-refundable and cannot be waived under any circumstance.

Q:What is an RMA number and why do I need it?
A:An RMA (Return Merchandise Authorization) is a numbered authorization provided by InfraredSaunaGuru to permit the return of a product. We require this to avoid unnecessary returns. Any Warranty Claims, Return Order, and etc; all require an RMA number. Do not ship your item until a unique RMA number is issued to you via e-mail. We will not accept packages without an RMA number, therefore you package will be returned to the sender.

Q:What if my package was damaged in transit?
A:We apologize for the inconvenience. Simply send us an email to returns@kasosaunas.com with your contact information, and pictures of the damage. We'll figure out what went wrong and make it right.

Q: I have a question about installation after purchasing the product. Is there someone I can call for installation help?
A: We stand behind each product we sell to our customers. If you have a question about how to install the product on your own, we are more than happy to help. Simply email our customer service department to schedule a time where one of our technicians can walk you through the process of installing your product. Once purchasing a product from Kaso Saunas, our customers are welcome to a complimentary installation service call with their purchase.
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